Privacy Policy

Southern Cross Connectivity ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our online platform, use our services, and interact with us. This Privacy Policy describes how we collect, use, disclose, and manage your personal information in accordance with applicable privacy laws and regulations, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and principles aligned with the General Data Protection Regulation (GDPR) where relevant.

We provide a range of telecommunications and mobile infrastructure services, including 5G network deployment, mobile site installation, small cell technology solutions, enterprise wireless networking, IoT connectivity services, mobile data infrastructure design, managed mobility services, and network optimisation & maintenance. In the course of providing these services, we may collect and process personal information.

Information We Collect

We collect various types of information, including personal information, to provide and improve our services. The types of information we collect depend on how you interact with us and the services you use.

• Information You Provide to Us:

  We collect information you directly provide when you engage with us, such as when you inquire about our services, apply for a position, sign up for a newsletter, or communicate with us. This may include:

  • Contact details (e.g., name, postal address, phone number, professional email address).
  • Professional information (e.g., company name, job title, business contact details).
  • Information related to service requests or inquiries.
  • Any other information you choose to provide.

• Information Collected Automatically:

  When you visit our online platform, we may automatically collect certain information about your device and usage patterns. This information helps us understand how our platform is used and how we can improve it. This may include:

  • IP address and device identifiers.
  • Browser type and operating system.
  • Referring URLs and pages viewed.
  • Time and date of access.
  • Website navigation paths.

• Information from Other Sources:

  We may receive information about you from other sources, such as public databases, joint marketing partners, or third-party service providers, consistent with their privacy policies and applicable laws.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services:

  To deliver and manage our telecommunications and mobile infrastructure services, including 5G network deployment, mobile site installation, and IoT connectivity.

• Communication:

  To respond to your inquiries, provide customer support, send service-related notifications, and communicate about updates to our services.

• Service Improvement:

  To understand and analyze how you use our services, and to improve our platform, services, and operations.

• Marketing and Promotion:

  To send you information about our services, offers, and promotions that may be of interest to you, where you have provided your consent or where we have a legitimate interest to do so. You can opt-out of receiving marketing communications at any time.

• Legal Compliance and Protection:

  To comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights, property, or safety of Southern Cross Connectivity, our users, or others.

• Recruitment:

  To process and evaluate job applications.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers:

  We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as data hosting, analytics, IT support, and professional services. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

• Business Transfers:

  In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our online platform if such a transfer occurs and your information becomes subject to a different privacy policy.

• Legal Requirements:

  We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Southern Cross Connectivity, prevent or investigate possible wrongdoing in connection with the services, or protect the personal safety of users or the public.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use these technologies for purposes such as:

• Operating and maintaining our online platform.
• Analyzing platform usage and performance.
• Improving user experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Data Security

We implement robust technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we no longer need your personal information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access:

  You have the right to request access to the personal information we hold about you.

• Right to Correction:

  You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

• Right to Deletion (Erasure):

  You have the right to request the deletion of your personal information under certain circumstances.

• Right to Object or Restrict Processing:

  You have the right to object to or request the restriction of the processing of your personal information in certain situations.

• Right to Data Portability:

  You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.

• Right to Withdraw Consent:

  Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

• Right to Complain:

  You have the right to lodge a complaint with a relevant data protection authority, such as the Office of the Australian Information Commissioner (OAIC), if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable privacy laws.

International Data Transfers

As a telecommunications company operating in a connected world, and utilizing global service providers, your personal information may be stored and processed in countries outside of Australia where privacy laws may not be as comprehensive as those in Australia. When we transfer your personal information to other countries, we take steps to ensure that your information is protected in a manner consistent with Australian privacy laws and this Privacy Policy. This may include entering into data transfer agreements or ensuring that the recipient country is deemed to provide an adequate level of protection.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us by postal mail at: